new hydromerse.png

Purchase & Shipping Terms

PURCHASE & SHIPPING TERMS
 

Thank you for shopping with Hydromerse. We trust that you have enjoyed your shopping experience with us and we look forward to offering you new and exciting products in the future.
 

We would like you to read our Purchase & Shipping Terms carefully to ensure that you are fully aware of your rights when purchasing items (Items) via the Hydromerse website (our Website).
 

Your order signifies your agreement to be bound by these Purchase & Shipping Terms, which constitute the agreement between Hydromerse Pty Ltd (A.C.N.622 302 327) (we, us, our, or Hydromerse) and you.
 

PURCHASES
 

You must provide complete and accurate details at the time of making your purchase. You may be required to provide additional details upon our request to ensure the accuracy of your order.
 

You must enter the correct delivery address and delivery instructions at the time of placing your order. If you enter an incorrect address, Hydromerse is not obliged to re-send the order to the correct address at our own expense. Please email us immediately if you submit your order and then realise that you have entered an incorrect delivery address or delivery instructions.
 

PURCHASE PRICE
 

All prices quoted on the Website, or pursuant to any enquiry that you may make with us, are in Australian Dollars (AUD) and exclude GST.

We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include insurance or any secondary attempts to deliver Items to you.
 

PAYMENT
 

Hydromerse accepts payment via credit card (via the Stripe payment platform).
 

After you make payment for your order, you will receive a transaction confirmation email, which confirms receipt of your order.

In the event that Hydromerse does not receive cleared funds after 48 hours of you submitting your order, we will email you at the email address nominated in your order to communicate about your payment.

 

SECURITY

 

We recognise that protection and safety of information relating to your credit card is very important. Therefore, we provide you with a very safe and stress-free online shopping experience.

 

We do not store your credit card details at any time so consumer confidence and satisfaction is assured at all times.

PROCESSING OF ORDERS

 

Orders made via our Website will typically be processed within three (3) to five (5) business days of your order being made and payment being received from us in cleared funds.

SHIPPING
 

Order pick-up
 

We do not currently permit orders to be picked up from us.
 

Within Australia 
 

Shipping within Australia will be via Sendle.
 

International
 

Shipping to destinations outside of Australia will be via Australia Post International Courier.
 

DELIVERY TIMEFRAMES
 

We cannot guarantee delivery times. However, you should receive your delivery within the following timeframes:
 

  • Within Australia: within five (5 - 10) business days of us notifying you that your order has been shipped; and

 

  • Outside of Australia: within 30 days of us notifying you that your order has been shipped.
     

However, there may be times where shipping will take a little longer (for example, during peak times such as Christmas). We will notify you if this is to be the case. If you have not received your Items within our suggested timeframes, please email us your full name and order number and we will investigate on your behalf.
 

Delivery of your order may also be delayed if you provide us with an incorrect delivery address.
 

CANCELLATION OF ORDERS
 

Hydromerse may cancel your order, if for any reason, we are unable to provide you with the Items subject to your order. We will contact you should this occur.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.
 

You are not permitted to cancel an order, unless expressly agreed to, in writing, by Hydromerse
.

DAMAGED, LOST OR INCOMPLETE ORDER
 

Should your order be damaged, lost or incomplete, please email​us within seven (7) days (including your order number, item code or name of the Item you ordered) so that we may assist you.
 

REFUNDS AND RETURNS
 

Any requests for a refund will be handled in accordance with our Refunds & Returns Policy.
 

CONSENT
 

By agreeing to these Purchase & Shipping Terms, you also consent to receive further electronic communications from us in relation to the Hydromerse business, including information relating to items, competitions, promotions, special offers and any other commercial message. Of course, you may email​us to unsubscribe at any time.
 

GOVERNING LAW
 

The laws of New South Wales, Australia, govern these Purchase & Shipping Terms.
 

ENQUIRIES
 

Please email​us if you have any questions about our Purchase & Shipping Terms.
 

Purchase & Shipping Terms last updated 13 August 2021.